Turn Park Visits into Personalized Adventures with the Guest Journey Planner AI Agent
Help every guest plan, explore, and enjoy more, while boosting upsells, satisfaction, and operational efficiency.
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What It Is
The Guest Journey Planner is a personalized AI assistant that helps guests navigate theme park visits, from planning the day to finding open dining slots and booking upgrades in real time.
It adapts to guest profiles, responds naturally to logistics and experience-related questions, and proactively makes recommendations that delight guests while driving revenue.
Built on the FoundationaLLM platform, it's fast to deploy, fully brand-aligned, and designed for operational scale across parks, resorts, and mobile platforms.
What It Can Do
Plans full-day itineraries based on preferences, tickets, and real-time availability
Answers location, timing, and capacity questions (e.g., walking distance, wait times)
Suggests personalized upgrades (Genie+, dining packages, VIP tours)
Redirects guests to underutilized attractions to improve crowd flow
Ask the Agent...
"What's the best path through the park for my 5-year-old?"
"Are there any character breakfasts still available this morning?"
"Add a Lightning Lane for this ride to my plan."
"What are three things I can do nearby while I wait for my dinner reservation?"
Value at a Glance
Delight Every Guest – Give visitors a real-time, personalized concierge experience.
Drive Higher Revenue – Suggest upsells at the right moment, pass upgrades, dining, merch.
Improve Operations – Balance traffic and reservations with crowd-aware recommendations.
Deploy Anywhere – Launch across mobile apps, kiosks, or in-park experiences.
Why It Works
Frictionless Planning
Removes logistical hassles by guiding guests seamlessly through their day.
Emotionally Attuned
Delivers family-friendly suggestions that enhance the magical experience.
Revenue-Optimized
Boosts upsells subtly while improving park flow and guest satisfaction.
Where It Works
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Park Mobile App
Guides guests directly through their smartphones.
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Resort Site
Assists guests planning their visit online.
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In-Venue Kiosks
Provides on-site guidance at park kiosks.
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Guest Service Portals
Supports guests via service desks and online portals.
Powered by FoundationaLLM
This agent is built on FoundationaLLM, the secure, extensible AI platform trusted for real-time, high-scale deployments in customer-facing environments.
Multimodal
Supports voice, text, and embedded media.
Context-Aware
Responds based on real-time bookings and guest behavior.
Secure & Scalable
Deployed in your Azure environment, no SaaS, no data leakage.
Brand-Aligned
Enforces tone and experience guidelines at every step.
Extensible
Plug into ticketing, POS, CRM, and operational systems with ease.